Privacy Policy for iLovePDF

Introduction

At iLovePDF, we care deeply about your privacy. Our tools are designed to make working with PDF documents fast, easy, and safe, while also ensuring your personal data and files remain protected. This privacy policy explains the type of information we collect, how it is used, how long it is retained, and the steps we take to safeguard your trust. By using our services, you agree to the terms outlined here.

Information We Collect

Files You Upload

When you upload a PDF document or any other file to our platform, it is processed securely on our servers to complete the requested task, such as merging, compressing, or splitting. We do not access or analyze the content of your documents. Files are stored only for the short period required to complete the task and are then automatically deleted.

Personal Information

Most of our tools can be used without creating an account. However, if you choose to contact us, subscribe to updates, or create an account (if available in the future), we may collect basic personal details such as your name, email address, or communication preferences. This information is used solely for support, service improvements, or sending updates you have agreed to receive.

Usage Data

We collect standard usage data such as your browser type, device details, and general activity on the website. This information helps us understand how our tools are being used, identify performance issues, and improve user experience. None of this information is linked to the content of your uploaded files.

Cookies

Our website uses cookies to improve your browsing experience. Cookies allow us to remember your preferences, understand usage patterns, and optimize the performance of our tools. You can manage or disable cookies through your browser settings if you prefer.

How We Use Your Information

The information we collect is used strictly for purposes that improve your experience and ensure the reliability of our tools. Uploaded files are processed only to perform the tasks requested by you and are deleted shortly afterward. Usage data helps us identify technical issues and improve services.

Personal information, if provided, is used to respond to your requests, provide customer support, or share updates you have opted in to receive. We do not sell, trade, or share your personal data or documents with third parties for advertising or marketing purposes.

Data Retention and Security

Retention of Files

Files uploaded to iLovePDF are stored temporarily to complete the task you request. Once the process is complete and the result has been delivered, files are automatically removed from our servers within a short period.

Security Measures

We take strong security precautions to protect your files and personal data. All file transfers are encrypted during upload and download to prevent unauthorized access. Our systems are continuously monitored to maintain a secure environment. Only you can access the processed results of your files, and no one on our team has access to the content of your documents.

Your Rights and Choices

  • Manage cookies and disable them if you prefer not to be tracked.
  • Contact us to request details about the personal information we may hold about you.
  • Ask us to update or permanently delete your personal data if you no longer want it stored.

How to Get Help

If you face difficulties using our tools or have concerns about your privacy, our support team is here to help.

Types of support issues we cover include:
  • Problems with processing files, such as failed downloads, formatting errors, or corrupted results.
  • Account or login issues (if applicable in the future).
  • Security concerns or suspected unauthorized access.
  • Requests regarding data deletion, privacy inquiries, or general questions about our services.
How you can contact us:

For general support, use the help section or support form on our website’s “Contact Us” page. We aim to respond as quickly as possible and typically resolve most requests within a few business days.

Policy Updates

We may occasionally update this privacy policy to reflect changes in our services, technology, or legal requirements. When we make updates, the revised version will be posted here. We encourage you to review this page from time to time to stay informed about how we protect your information.

Privacy Policy Summary

  • Your files are private, encrypted during transfer, and automatically deleted shortly after processing.
  • Personal information is optional and only used for support or communication.
  • We never sell or misuse your data.
  • You have control over your information, including the right to delete files and request removal of personal data.
  • Our support team is available to help you with technical issues, security concerns, and privacy requests.